"Surgery at Urology department"

About: Southmead Hospital

I recently visited the Urology Dept. (Gate 21) for surgery on a bladder tumour, and have to say what a fantastic team of people I had the pleasure of meeting, from the reception to the theatre staff. Having turned up feeling a bit anxious, I was made to feel completely at ease, nothing was too much trouble from pre. to post op. you could not be looked after by a more friendly and professional team of people, Thank you all.

Story from NHS Choices

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Response from Southmead Hospital

Dear Mr Massey, I was pleased to hear of your very positive experience at the Bristol Urological Institute (Gate 21) at Southmead. I have fed back your comments about how you were made to feel completely at ease, and were well cared for by the professional staff to those involved. Thank you for taking the time and trouble to post your views of excellent the care you received.

Kind regards - Steve Sykes

Advice and Complaints Team

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