"Access to Wifi"

I have a member of my family staying at New Cross for a period of just over 2 weeks-to aide her recovery it is important that they have access to as much 'normality' as possible - the virtual world being part of that.

I checked on their website and it stated there and states on this website that there is wifi available for SU - this is not true.

I rang their IT provider and spoke to a member of staff who was very disengaged and simply said we don't provide this service to SU but we may in the future - in response I asked them to remove this info off the website - to which they weren't the slightest bit bothered about.

This concerns me as in this new world on commissioning I would assume that all staff whether clinical/non-clinical would have great customer service skills and that organisations would try and provide a service where people do feel at home and can access the outside world-simply not impressed!