"Access to Wifi"

About: New Cross Hospital

I have a member of my family staying at New Cross for a period of just over 2 weeks-to aide her recovery it is important that they have access to as much 'normality' as possible - the virtual world being part of that.

I checked on their website and it stated there and states on this website that there is wifi available for SU - this is not true.

I rang their IT provider and spoke to a member of staff who was very disengaged and simply said we don't provide this service to SU but we may in the future - in response I asked them to remove this info off the website - to which they weren't the slightest bit bothered about.

This concerns me as in this new world on commissioning I would assume that all staff whether clinical/non-clinical would have great customer service skills and that organisations would try and provide a service where people do feel at home and can access the outside world-simply not impressed!

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Response from New Cross Hospital

Thank you for taking the time to post your comments.

I would be grateful if you can contact our Patient Advice and Liaison Service (PALS) on 01902 695362 who can assist you further.

Kindest regards

Alison Dowling

Head of Patient Experience and Public Involvement

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