"My mother's endoscopy"

About: Norfolk & Norwich University Hospital

(as a relative),

This morning my elderly mother went down for her endoscopy. I was with her before and after the procedure. Directly after she came out of the procedure room I asked a member of staff if everything went to plan. She said, yes, everything went well, and the results should be in soon. We went back to the ward. My mother couldn't say much, she was sedated. I stayed another hour. At no time did a member of staff talk to me. When my sister visited in the afternoon, asked the nurse how it went she was told that the procedure had to be abandoned, as the tube wouldn't go down. I am incensed that I was lied to and treated with total disrespect. Mother will have to be put through the same procedure again, if she survives, as she hasn't been able to eat for several days.

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Responses

Response from Janice Bradfield, Senior Communications and Membership Manager, Norfolk and Norwich University Hospitals NHS Foundation Trust

Dear Deenah

We are very concerned to hear that you were given the incorrect information about your mother's care. If you would like to speak to someone about what happened or make a formal complaint we will investigate and find out why this occurred. We do our best to keep families up to date with the treatment of loved ones and we are sorry that you had this experience. Please contact our Patient Advice and Liaison Team in the first instance on pals@nnuh.nhs.uk

Kind regards

Janice Bradfield

Senior Communications Manager

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