"Patient Care"

About: Ninewells Hospital / Neurosurgery

(as the patient),

I recently had the misfortune to require hospitalization and was taken to Ninewells Hospital ward 23B.

From the moment I arrived and left the ward I was treated like a king. The staff, the Drs and nurses were amazing and treated me so well at all times it was humbling.

I could never thank them enough for the level of care and treatment I received and they are what the NHS is all about, the unsung heros that keep the wheels in motion often under difficult circumstances.

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Responses

Response from Alison Moss, Feedback Manager, NHS Tayside

Thank you for the taking time to share your experience of care as a patient in the neurosurgical ward at Ninewells Hospital. The neurosurgical team are very committed to ensuring that they achieve care that is person-centred, clinically effective and safe, for every person, every time. Your comments have been shared with the clinical team and it is very good to learn that their approach to care reflects their core values of empathy and compassion; and they very much appreciate that you value and recognise their efforts.

Kind regards.

Audrey Warden

General Manager, Specialist Services and Specialist Surgery

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