"Very Poor Post Operative Care and Information"

About: Darlington Memorial Hospital

My husband was admitted as an emergency and had his fractured femur repaired by an a Orthopaedic Consultant whose specialism was upper body a,

The Physio available is limited.

He is told to walk with his walking aids with a member of staff as often as possible.

There is rarely anyone available to walk with him.

He is having to pay for private Phydio when he leaves the hospital.

NICE recommend a bone density scan after a hip fracture - indeed it is NHS policy that this happens.

The Discharge Sister - rude - says this is not in the DMH policy and it is a Consultant decision.

The Discharge Management Sister will not answer questions or give adequate information.

The HCA's and RGN's appear to be mostly 'Bank' staff.

My husband could not have a wash or shave until lunchtime today as one patient was allowed to 'hog' the bathroom on the ward.

The ward is chaotic as is the record keeping - even my husband's name is spelled incorrectly.

My advice is to give this hospital a very wide berth!

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Response from Darlington Memorial Hospital

Thank you for providing feedback on your husband's recent admission to Darlington Memorial Hospital and the Orthopaedic ward.

I am very sorry to hear that you were unhappy with your experience and his care on this occasion and we will make sure your feedback is passed to the Ward Manager for you.

We would welcome the opportunity to discuss your concerns with you and if you would like to contact us with your name and some more details it would enable the Matron/Manager to look into your concerns for you.

If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774.

If you would prefer to contact us by e-mail, our address is cdda-tr.patientexperiencecddft@nhs.net

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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