"A & E visit"
About: Grantham & District Hospital Grantham & District Hospital Grantham NG31 8DG
Posted by LW
Unfortunately had to visit A & E with my partner on Sunday 24th April at approximately 10.30am.
The receptionist who booked us in was surly, unfriendly and disinterested.
They made no eye contact with my partner when talking to him and basically behaved as though they hated their job. We both felt that as the first point of contact, the behaviour of this receptionist let the whole team down; the triage nurse, doctor, porter and radiologist were all friendly, professional, kind and efficient.
Perhaps a little customer service training is needed ...or a change of reception staff.