"Amazing service"

I've been to Birmingham Dental Hospital after having a really painful decay tooth wich was infected, the nerve was exposed. I waited 2 days and finally went to see a private emergency dentist, they basically told me that I needed to pay £800 for extraction and other stuff doing. They made me feel really guilty about the all experience.

I thought about it for ages, should I give a chance to NHS? Should I pay £800 and struggle with money for months? I called this private dentist and he said he could not see me until 3 weeks, perfect when you're in pain...... At this point, I simply gave up and went to Birmingham Dental Hospital.

I cannot express my gratitude enough, the place is really really clean, new and modern. The staff was really caring and gentle. I suffer from dental phonia and nearly cried twice and they made me feel so comfortable. I had my extraction done, I didn't really hurt to be honest. It was a really good experience.

Story from NHS Choices

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Response from New Birmingham Dental Hospital

Dear Cecelia

Thank you for your feedback which will be shared with the clinical team in Primary Care.

Our new Birmingham Dental Hospital is a lovely modern and clean purpose-built environment which is helping us to deliver the best care we can to patients.

I hope you make a good recovery from your extraction.

Yours sincerely

Alison Last

Associate Director of Patient Experience

Birmingham Community Healthcare NHS Foundation Trust

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