"Patient care during surgery"

About: Glenfield Hospital

I was diagnosed with Wolff Parkinson white syndrome and was admitted to undergo ablation. I attended the pre assessment clinic and was very happy with what I was told about the surgery and about the care I would receive. On admission none of the things discussed at the pre clinic took place, I was totally ignored by all the theatre staff during the surgery and the nurse looking after me spent the whole of the time I was in theatre on a computer and never once asked me if I was ok. As I take a high dose of pain relief regularly I was told the staff would be aware of this so would give me a higher dose of pain relief but this didn't happen. During the whole procedure I felt very alone and very scared very isolated. After the procedure I spent the night on the ward and was discharged the next day being told I would have a follow-up appt in approx 6 months. I never received any appts and despite ringing the hospital and leaving voice mail messages I have never heard from glenfield hospital. I do not know if the operation was successful or not but due to the terrible experience I would never undergo the procedure again even if it was life threatening, it has left me mentally scarred.

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Responses

Response from Glenfield Hospital

Dear Reviewer,

We are really sorry to hear about your experience at Glenfield Hospital and are saddened to hear how upset you have been left following the procedure.

We would like to look into your concerns and ensure our process has improved since your operation in 2014. If you are happy for us to do so, please contact myself, Ben Hyde on benjamin.hyde@uhl-tr.nhs.uk, with your name, address, date of birth and hospital number, and we’ll investigate.

Thank you for taking the time to post your comment. Your feedback is important to us and will help us to improve our service.

Kind regards,

Ben Hyde

Matron

Glenfield Hospital

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