"Long waiting times and innefective"

About: Western Eye Hospital

Two months of treatment involving 2.5 to 3.5 hour wait at each of many appointments,

At end of treatment told everything ok. One week later eye worse than when at start of original treatment.

Story from NHS Choices

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Responses

Response from Western Eye Hospital

Imperial College Healthcare NHS Trust is concerned about your posting on NHS Choices and wishes to apologise to you for your experience in the Western Eye Hospital.

Patient Advice and Liaison Service (PALS) has passed on your comments to the senior service managers and would like the opportunity to discuss your concerns further.

We would encourage you to contact PALS on 0203 312 7777 or email pals@imperial.nhs.uk

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