"Lack of care"

About: New Cross Hospital

my mother in law was admitted four weeks ago.

Her medical treatment was fine. However her nursing car was not.

My mother in laws legs are covered in sores.

Her dressings were not changed for 3 days.

The sister advised that the hospital had run out of dressings

Her teeth were not brushed for 4 weeks

Her hair was not washed for 4 weeks

Bed baths were cursory

Mum called for help to go to the toilet.

It did not arrive she wet herself.

Her pants were removed, rung out and left just next to the bed.

This is totally indignified for a lady of 96 given a MBE for helping the elderly.

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Responses

Response from The Royal Wolverhampton NHS Trust

Thank you for taking the time to post your comments. I am sorry for any distress that this matter has caused to you and your mother in law.

To enable me to investigate your concerns further, can you please contact the Patient Advice and Liaison Service (PALS) on 01902 695362 who can assist you further.

Kindest regards

Alison Dowling

Head of Patient Experience and Public Involvement