"Nothing. Outpatients was crowded ..."
About: Royal Berkshire Hospital Royal Berkshire Hospital Reading RG1 5AN
What I liked
Nothing. Outpatients was crowded and disorganised. Despite a notice saying the appointment schedule was on time I was kept waiting an extra half hour. I was then kept waiting two hours for pre-operation screening. The doctor was unfriendly, unsympathetic and clearly disinterested in myself as a patient despite the fact that they were delivering the news that I had been diagnosed with cancer.
What could be improved
Better systems for processing patients. Should not be kept waiting for two hours.
Better training for doctors so that they treat patients with more respect.