"On my most recent visit I was ..."

What I liked On my most recent visit I was informed when I first arrived that there would be a delay as they were running behind on appointments, the receptionist apologised sincerely and asked me to take a seat. After about ten minutes waiting a nurse came out and asked if everyone waiting was okay, she then offered to make everyone a cup of tea or coffee whilst we were waiting. I didn't think this was particularly necessary but appreciated being asked and several of the older patients waiting to be seen took the nurse up on her offer. What could be improved? On several occasions I haven't been able to quite finish changing into a gown before a doctor came in without knocking. Checking allergies to things like gloves, elastoplast type dressings etc before using them on me! Anything else? I have attended Treliske a lot over the past year and visited and been a patient in many different departments. I have always found all staff polite and courteous, although at times a little keen to use medical jargon that did need more explanation. The level of cleanliness has been very good and staff always take detailed histories rather than relying solely on notes. I'm sure I'm not the only one who hates arriving at a long awaited appointment only to have the doctor/nurse/consultant stare at a computer screen and barely pay attention to the person in front of them. At Treliske this has never been my experience. When awaiting surgery and anxious staff took time to be compassionate and reassure me and this was not limited to nursing staff but was true of orderlies, staff bringing round food, anaesthetists, ward doctors and consultants. In summary, apart from a few select occasions, my experience has been a very positive one and I would like to extend my thanks to all who work at Treliske in making an often frightening and isolating experience that much easier. I know this may not be the case for everyone, but for those that it is I wonder how many people simply forget to say. So on behalf of those people and from myself I want to say thank you, you do a fantastic job.