"Ent operation"

About: Guy's Hospital

I made a complaint months ago but still no reply which is ridiculous,as I'm just an ordinary working class person ye have scant disregard for me and as usual fired to back of the queue but if I was a wealthy person who paid for this and made a complaint it would have been seen to straight away,I've been trying to get thru to someone in particular who replied to my email on a phone number and an email address they left but which both don't exist,to be honest I think this is pathetic as ye can't give me an honest and truthful reply to my complaint which was truthful and honest in the first place about the consultant

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Response from Beth Wilcox, Complaints Manager, Guy's and St Thomas' NHS Foundation Trust

Dear Mr McCabe, I can assure you that the ENT department are aware of your complaint and are still investigating. If you would like to talk about how your concerns are being handled I'd be happy to speak with you. You can contact me directly on 020 7188 3733 or by email at beth.wilcox@gstt.nhs.uk. You have mentioned problems with getting through. An alternative number to try is 020 7188 3514.

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