"staff lack of understanding on communication,..."

i do not give a good review after how my daughter was treated over the phone, to the fact i listened myself and was discussed h how a nurse in charge responded, try to re-book test which in the end, they said they give to administration to re-book and as to why my daughter needed to council, told we may wait a little longer,i understood,... but just received a letter stating my daughter failed to turn up for her test? when we rang and was told it be re-booked? now she been taken off the waiting list, so queens hospital i do not rate for the compassion, understanding of a patient , well in this case