"What a mess!"

About: Royal Orthopaedic Hospital

In short form;

- Clinical treatment and the operation itself was fabulous and cannot be faulted.

-Physio were also great.

- Actual care and attention was very poor.

-Mums cannula has dropped from her hand and it was bleeding, nobody bothered to check her hand and attend to her.

-First night after the operation mum was not given any painkillers besides paracetamol, had to wait 4 hours in severe pain (they kept saying yes we are coming over) - had to listen to my mum crying on the phone in the morning whilst I was at work, not pleasant at all!

-Staff really take their time to attend to patients, around 20 mins at the bare minumum. For people who need assistance going to the bathroom this is unacceptable.

-She was feeling nauseous and didn't eat for around 4 days, nobody seemed very bothered or helped her to feel better.

-Consultant came around and told the staff NOT to discharge until legs movement is 90 degrees, they did not listen and discharged her with only 65 degrees movement. Terrible way of following orders from superiors.

-Discharge was rushed because I was told they need the room! With only 2 hours notice so I had to rush around so I could make it in time to help her sort her things out and collect her.

-Spent 4 hours waiting in the discharge lounge - missed a dose of painkillers which resulted in her feeling ill all over again.

-She wanted to sleep around 9-10 but sometimes they would come for her night time medicines at midnight! Why at midnight!? Ridiculous.

Was an awful time for me and my family and I think the staff need to really think about what they are doing. If I did my job to a poor standard I would not be there, and I think a few members of staffs jobs need to be reevaluated

You can expect a formal complaint through PALS shortly, where I will disclose the names of staff and the ward.

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Responses

Response from Sally Xerri-Brooks, Head of Communications, Communications, Royal Orthopaedic Hospital NHS Foundation Trust

Thank you for your feedback. I'm really sorry to hear about this experience, and I am pleased to hear that you will be feeding back the specific details to colleagues in PALS. I hope that in doing that we will be able to get to the bottom of what happened.

With thanks and best wishes

Sally Xerri-Brooks

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Response from Sally Xerri-Brooks, Head of Communications, Communications, Royal Orthopaedic Hospital NHS Foundation Trust

I have now shown your comment to the Deputy Director of Nursing here, Anne Crompton, who would like to invite you to contact her directly about your Mum's experience. She is away from the hospital today (Friday 29th April), but will be back in on Tuesday 3rd April and would be keen to hear your concerns. Her phone number is (0121) 685 4000 extension 55539.

With best wishes

Sally Xerri-Brooks

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