"Excellent treatment at Salisbury General"

About: Salisbury District Hospital / Cardiology South Western Ambulance Service NHS Foundation Trust / Emergency ambulance The Great Western Hospital / Cardiology

(as the patient),

I had an angina attack and the paramedic called an ambulance to take me to hospital. The closest hospital to my house in calne is the GWH in Swindon. But I explained about the poor treatment I had received there. These include frequent appointment cancellations, having food poisoning ,medication causing pulse to drop dangerously low, being sent home from A&E 3 times with an artery blockage. I explained that I personally  had no faith in the GWH and that I had been receiving exemplary treatment at Salisbury and requested that they took me there.

They explained my request to their control and it was agreed to take me to Salisbury.

The treatment I received at Salisbury from Triage admission onto the ward and my subsequent treatment could not be better. Even during the Doctors strike service was continued on Tisbury ICU ward and the cardiac suite.

I would like to thank all those involved in my treatment, from the Paramedic, the Ambulance crew Shaw and Hannah and all the staff, doctors and consultants at Salisbury Hospital

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Responses

Response from Sara Coburn, Patient Engagement Manager, Governance, South Western Ambulance Service Foundation Trust

Hi Willow 696

Thank you for taking the time to share your story - I hope you are recovering well.

It is always rewarding to hear stories of how our staff are delivering care and support to patients when they need it most.

We would be happy to share your story with the ambulance staff involved in your care, however to do so we will need some specific information. If you would like us to do this, please may I ask you to contact us on either plaudits@swast.nhs.uk or 01392 453 831 and a member of the Patient Engagement Team will be happy to help you further.

Thank you, again, for taking the time to provide us with feedback.

Kind regards

Sara

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Response from Salisbury District Hospital

Thank you for taking the time to share your recent experience at Salisbury Hospital.

Hearing such positive comments about each stage of your care and treatment is uplifting and we’ll gladly share your words with all those involved.

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