"Efficient system and great communication"

About: Pilgrim Hospital / Cardiology Pilgrim Hospital / Clinical haematology

(as a relative),

My elderly in-laws have recently moved back to Lincolnshire and have both had appointments at Pilgrim Out Patients, one in Cardiology and one in Haematology. They both have commented about how efficient the system was and how well they were treated by all the staff. There was virtually no waiting around and they felt that they were given clear explanations as to the proposed treatment and given time to be sure that they understood what to do. They were very complimentary about the Haematology Professor and especially Julia, the Macmillan nurse.

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Response from United Lincolnshire Hospitals NHS Trust

Dear Cycy,

Thank you for taking the time to post feedback about your in-laws positive experience of Pilgrim's Haematology and Cardiology outpatient’s clinics.

It is wonderful to hear that they had a minimal waiting time, and that they were communicated with effectively throughout their consultations. Our staff are fully committed to improving patient experience, and as a department we have been looking at ways in which we can reduce delays, and improve communication, and so your feedback is really appreciated.

The outpatients team are delighted that your family are happy with the care and treatment they received, and I will pass on the compliments to Professor Rinaldi and Julia.

Best Wishes,

Beverley Duncan

Sister Outpatients.

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