"Many thanks"

About: Russells Hall Hospital

I had to attend today after a bump and laceration to my head. I tried to avoid going by attending my GP first, however was asked to attend A & E. Today is a strike day. I feared the worst, for my waiting time, however I was pleasantly surprised. My needs were accurately diagnosed by reception, and a short time later I was called through by the nurse practioner. They were very thorough and friendly, and treated my wound with glue and gave me advice.

I just wanted to say thank you for the excellent service on a day when you must have been under pressure.

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Responses

Response from Russells Hall Hospital

Thank you for posting feedback about your experience of A&E during industrial action. It is wonderful to hear how pleased you were with the prompt care and treatment you received from our staff during your visit. We have passed your kind comments onto the teams involved in your care and would like to wish you all the best for the future.

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