"MRI experience"

About: Bristol Royal Infirmary

On arrival I was told my one member of staff to get changed into a gown - I was walked in on whilst getting changed. Then I was told actually I needed to get changed back into my clothes.

Canular - took at least 4 attempts.

Left arm - did not listen when I advised against using the left veins as nurses always struggle to get blood/find the veins on this side. They struggled to get it in.

Injections - by injection number 2, the technician was holding the canular in with their hand and kept moving it.

Pain - did not listen when I said I was in pain and the MRI scan continued.

Swelling - after the scan my arm was really tight, had swelled up and was in lots of pain - the technician admitted they had messed up and had injected into my tissue instead of my veins.

Was left in a changing room on my own as they continued with next patient.

I feel that as a patient I was treated with no care nor caution, and nor was a sincere apology received.

Story from NHS Choices

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Response from Bristol Royal Infirmary

Hello. Thank you for taking the time to leave your comments. We are sorry to hear that you feel you did not receive excellent care and treatment during your time in our royal infirmary. We have a patient support and complaints team. Please contact them via their email psct@uhbristol.nhs.uk or phone number 0117 342 1050 and they will be able to deal with this appropriately for you. Thank you again for your feedback and we hope you are now on the road to recovery.

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