"I had a day surgery procedure, ..."

About: Royal Stoke University Hospital

(as the patient),

What I liked

I had a day surgery procedure, Gall bladder removal. This was arrange on a Saturday to help the waiting list.

What could be improved

I found the actual surgery no problem, the surgical staff were helpful and professional, however the nursing care after surgery was poor, no regular contact, little interest and a shift change made me feel abandoned. I recieved no advice on diet or precautions after my operation and left the hospital the same evening with a large bag of medicines, just in case I needed them. ( I took very few of the tablets given and returned the bulk of them to my local chemist some weeks later). As this was my first experience of a hospital ward as a patient I was impressed with the actual treatment but less pleased with the after care.

Anything else?

The attention to detail from the nursing staff was poor, I also was found reading MY notes and told in no uncertain terms that they were not for me to see.

Story from NHS Choices

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Responses

Response from Trust HQ

We are very disappointed to read of your experience as this is not the normal high standard of care we provide. We would like to investigate so we can avoid other patients having a similar experience but we need more information to enable us to do this. If you are happy to tell us more please email our Deputy Director of Operations – mark.mould@uhns.nhs.uk

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