"I had a day surgery procedure, ..."
About: Royal Stoke University Hospital Royal Stoke University Hospital Stoke-on-Trent ST4 6QG
What I liked
I had a day surgery procedure, Gall bladder removal. This was arrange on a Saturday to help the waiting list.
What could be improved
I found the actual surgery no problem, the surgical staff were helpful and professional, however the nursing care after surgery was poor, no regular contact, little interest and a shift change made me feel abandoned. I recieved no advice on diet or precautions after my operation and left the hospital the same evening with a large bag of medicines, just in case I needed them. ( I took very few of the tablets given and returned the bulk of them to my local chemist some weeks later). As this was my first experience of a hospital ward as a patient I was impressed with the actual treatment but less pleased with the after care.
The attention to detail from the nursing staff was poor, I also was found reading MY notes and told in no uncertain terms that they were not for me to see.