"A bench mark for the NHS"

Living near London I am more used to spending hours at my local hospital...just waiting.... Then I was sent to Heatherwood in Ascot for a consultation. I arrived early, having allowed too much time for the M25 shenanigans. Every member off staff I met was friendly, efficient and helpful. The hospital was clean, bright and welcoming. I was seen before my appointment time and examined by a very pleasant surgeon who took the time to explain in full, the operation and any complications that may occur.

The whole experience was impressive, professional and at no time did I feel I was being pushed along a medical conveyer belt. This hospitals should be used as a model for the whole NHS

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Responses

Response from Heatherwood Hospital

Dear Kath

Thank you for taking the time to leave your feedback.

I'm really pleased to hear you had a positive experience and it was professional.

We are very lucky to have a great team at Heatherwood who do their best to deliver excellent care every day.

Feedback like yours makes it all worthwhile.

If you could email me the name of the surgeon, I can feed back your lovely comments directly. I'm on claire.marshall@fhft.nhs.uk

Thanks for thinking of us

Kind Regards

Claire Marshall

Head of Patient Experience

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