"Disappointed"

I had an operation here Friday for 2 hernias.

I was seen by the consultant and anesthetist before and felt happy and assured.

When I got to the prep room I soon found out the nurse hadn't administered my pain killer before surgery.

I wasn't too concerned with this assuming I would be given this under anesthetic.

When I came. Round I was in lots of pain. I was given pain relief and taken back to the ward.

I was in great pain still and asked for painkillers again, the nurse said they would get me some and asked if I had paracetamol at home which I said No. Their reply was why not. To be honest o hadn't thought about this and also somebody would get me some if I needed it but also paracetamol were not strong enough for this pain anyway.

Then nurse came back a while later and gave me medication in a pot with a hole in and told me to use the other side. This shocked me and my husband as we are aware the easiness of spreading MRSA and other germs. I took the medication as I was desperate. I didn't see that nurse again.

The other nurse who was looking after me popped their head round the door to ask how I was and that was the last I saw them. I was given tea and toast and taken to the toilet. At 615 I heard a trolley and talking,

I hadn't seen anyone for over an hour so thought it was dinner time. I asked of i could have something to eat and was told there was not hot meals they could make me a sandwich.

I said I was only asking as I was hungry and thought it was dinner time for patients I didn't mind getting my own from the canteen as my husband would get it. They gave me a ham sandwich.

After another hour my husband asked the nurse if I could get dressed it was then we realised they had forgotten I was there.

The nurse came in said they would discharge me straight away got my pain relief from the pharmacy anf gavee some dressings and a stapler to take and said I could go to my nurse a week later. I didn't have a clue I was completely stapled.

Wasn't given any advice for after care and the dressings were all too small.

I have been in agony since I got home with no idea what I can and can't do. I know I was an NHS patient but I am wondering is this the care you get if you pay or was it treated unfairly as I was NHS

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Responses

Response from Springfield Hospital

We are committed to providing the highest standards of patient satisfaction, regardless of patient type, and so are disappointed to hear of your experience. We are keen to address the issues you have raised and would be grateful if you could contact us so that we can fully investigate your concerns and update you accordingly afterwards. Please contact us on 01245 234066 or by emailing springfield.enquiries@ramsayhealth.co.uk. Thank you

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