"Disappointing switchboard staff have ruined..."

About: Royal Hampshire County Hospital

I had a home sleep study organised for tonight. This is after the first one went wrong (due to a computer issue based around moving offices I was told today).

I was happy to do it again however I have been given a device that appears to not be functioning. Upon attempting to contact the sleep study team for help I was told by someone on the switchboard in a casual manner 'oh never heard of it'. So again time has been wasted: both mine and the team I have been seeing (who I cannot fault as they have otherwise been pleasant and helpful)

It is hard enough to schedule appointments around work. I waited a month before the first issue. I was willing to wait another month. All I would ask is that when I am seen in due course that I am not made to wait weeks for nothing.

I will be trying to reach my GP and look at alternative options/hospitals because at this rate I am going to be going back and forth with you for an unknown amount of time.

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Response from Royal Hampshire County Hospital

Thank you for taking the time to leave feedback on NHS Choices. I am sorry that you are having issues with the service. I have informed the clinical leaders for this area of your comments but if you wish to discuss your concerns further please contact our customer care team on 01256 486766 or email customercare@hhft.nhs.uk

Mary Edwards, Chief Executive


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