"Referral by my GP to Allergy clinic wheat allergy"

About: Glenfield Hospital

I was seen today by the allergy clinic after my GP diagnosed me with a wheat allergy and lactose intolerance. The staff were lovely and very helpful until I went to see the doctor. They didn't believe that my GP could diagnose me with a wheat allergy, and told me that they didn't deal with lactose intolerances, which I know is not true. The doctor was very condescending and made me feel angry and ignored! I have already logged a complaint and requested that I am seen by an actual food allergy specialist, not general allergy specialist!

I am going back for skin allergy tests, but I have been discharged with no help or dietary advice which is was I had hoped for. I am really struggling with my diet and loosing weight rapidly. But I never got the opportunity to explain all of my symptoms and problems I have. Totally disappointed by the way I have been treated, even though I have now been given an epi pen.

This was an urgent cancellation appointment, so it was clear I desperately needed help. But no help has been given. Very very disappointed! I didn't even get to say about my ketone levels in my urine I have, and the long list of wheat allergy symptoms, including oral thrush, hives, swollen mouth, swollen throat, nausea and sickness, IBS, and a whole lot more! Very disappointed and upset by my outing.

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Responses

Response from Communications Officer, University Hospitals of Leicester NHS Trust

Dear Reviewer,

We are really sorry to hear about your experience at the allergy clinic at Glenfield Hospital, and are disappointed to learn that the doctor made you feel angry and ignored and you were discharged with no dietary plan put in place.

We would like to look into your concerns and ensure you are offered the help you need to ensure you begin to feel better. If you are happy for us to do so, please contact: communications@uhl-tr.nhs.uk, with your name, address, date of birth and hospital number, and we’ll investigate.

To help with our investigation further, it would be helpful if you can remember the name of the Clinician who saw you on the day.

Thank you for taking the time to post your comment. Your feedback is important to us and will help us to improve our service.

Kind regards,

Communications Team