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"Colonscopy"

About: The Berkshire Independent Hospital

I brought in my mum to the hospital for a Colonoscopy.

Overall this was our first visit to the hospital and i was very impressed with the building, cleanliness and friendly team (the receptionists were really welcoming).

The only thing i would say is that, my mum's first language isn't English and though she can speak it and understand it well, the consultant did talk quite fast and in medical jargon which she wasn't fully understanding clearly.

Luckily i was with her - as she was very nervous anyway - to explain more slowly. If that would be regarded in future that would be great.

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Responses

Response from The Berkshire Independent Hospital 6 years ago
The Berkshire Independent Hospital
Submitted on 05/02/2018 at 14:56
Published on nhs.uk at 15:02


Our aim always is to deliver an excellent standard of healthcare to all our patients and I was delighted to read your comments in relation to the care your mum received.

I have passed your comments on to our Practice Manager in relation to interpreter services.

On behalf of the hospital thank you for taking the time to feedback regarding your experience.

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