"Poor treatment; lack of listening; failed to read hospital records properly"

About: Heartlands Hospital / Trauma and orthopaedics

(as the patient),

I was admitted to the heartlands hospital after having epileptic seizure. kept being put back in the corridor, then was moved to ward twenty. no one read notes and told me when I was dazed to walk when I suffer with todds paraylis. nearly fell out bed. nurse caught me. then moved to ward 22. tried telling the doctor my current medication who didn't listen stating I could stay in n speak to my neurologist on Monday. sunday came they discharged me with no movement in my leg, couldn't move it. had physio who kindly gave me crutches as he agreed no movement in leg. discharged on same amount of medication as when admitted. doctors did not listen at all they forgot to give my medication. not happy at all.

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust

Dear ancapp

thank you for providing your feedback about your experience as an patient at Heartlands Hospital. I am sorry to read that you have concerns about your care and would like to reassure you that we take seriously any issues our patients or their families raise with us.

I would like to look into your concerns in more detail but would require some more information from you to enable me to do so.

Can I please ask you to either call me on 0121 424 0808 or by email: marie.helebert@nhs.net so that we could talk about your concerns further?

I would be most grateful and look forward to hearing from you at your convenience.

Kind regards

Marie Helebert

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