"My experience at audiology"

About: Monklands District General Hospital / Ear, Nose & Throat

(as the patient),

I visited Monklands Audiology dept. I found the staff in a not very good mood as I had been transferred from another local authority and they hadn't passed on my notes. I was informed I would have to phone them and ask them to send them on. I asked various questions about my hearing and each answer made me feel stupid for asking. I found their manner not pleasant. I had been looking forward to the appointment as my hearing aid was not working properly and I thought I was going to be listened to. I wasn't and left feeling unsatisfied.

I was referred to the audiologist at Airdrie Health Centre to have my hearing aid upgraded. I couldn't have asked for better service here. The audiologist was so lovely. I asked the same questions about my hearing and was made feel they were all relevant and she would help me to the best of her ability. I went out of that appointment actually hearing and feeling a whole lot better.

Although my appointment at Monklands was only for a hearing test I was made feel that not much more could be done about my hearing.

It doesn't take much to be pleasant as you don't know what else the person you are treating is going through.

Well done to the audiologists at Airdrie who have let me know I can go to their drop in clinic and ask about any problem with my hearing. You have restored my faith thank you.

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Responses

Response from Robbie Rooney, Head of Profession, Audiology Services and Orthotic Services, NHS Lanarkshire

picture of Robbie Rooney

Hi Cassam, thank you for your comments and I am sorry that your experience of the staff at Monklands Audiology was negative.

It is disappoinitng to hear of the way you felt after being seen at Monklands Hospital. I have discussed your situation with the Chief Audiologist at Monklands Hospital. Obviously, it is vitally important that every patient feels listened to and that we take every step possible to inform and help with your hearing aid.

That said, I am pleased to hear you faith was restored in the service by your experience at Airdrie health Centre.

Kind Regards

Robbie Rooney

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