"Friendly staff but procedure was late"

About: University College Hospital / Gastroenterology

(as the patient),

I had a colonoscopy at the UCLH.

Everything was fine and the staff were very friendly, but my procedure was an hour late, which I didn't mind so much, but no one explained it was running late or gave me any idea when it would happen. A bit more information would have been helpful while I was waiting.

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