"I would like to express my gratitude to the paramedics who attended my mother's home"

About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as a relative),

I would like to express my gratitude to the paramedics who attended my mother's home in North Somerset when she was unwell.

Following her discharge from Southmead Hospital (having undergone major surgery) my mother became very unwell approximately 24 hours later.

Becoming increasingly concerned as the evening progressed, I called 111 and discussed the issues with very helpful advisors.

After two visits from a GP, Mother's condition did not improve and a further 111 advisor arranged for an ambulance to attend.

Paramedic Steph was amazing and rigged up a drip as well as administering other treatments. She was kind, patient and reassuring.

Several hours later, Steph was joined by Becci and Kelly. They were also wonderful.

Mother is on the road to recovery and we would be most grateful if you could pass on our thanks.

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Response from Sara Coburn, Patient Engagement Manager, Governance, South Western Ambulance Service Foundation Trust

Hi Gapped20

Thank you for taking the time to share your story - I am very pleased to hear that your mother is recovering well.

It is always rewarding to hear stories of how our staff are delivering care and support to patients when they need it most.

We would be happy to share your story with the ambulance staff involved in your care, however to do so we will need some specific information. If you would like us to do this, please may I ask you to contact us on either plaudits@swast.nhs.uk or 01392 453 831 and a member of the Patient Engagement Team will be happy to help you further.

Thank you, again, for taking the time to provide us with feedback.

Kind regards


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