"VirginCare Dermatology Services Provider"

About: Virgin Care Services Limited

(as the patient),

VirginCare have taken my "care" over from Tameside NHS trust. I have had Melanoma and so must be reviewed by them every 6 months. My appointment was due in March but I never heard from them. I contacted them in mid April to ask why I had not received an appointment. I was offered a Saturday afternoon appointment however I couldn't attend as I was working and so explained this.

The call handler wasn't able to find me another suitable appointment and when asked why this was as they had missed my review within the 6 months I was told "other people have waited longer than you, you know" Was told they would ring me back but still waiting! ! ! Pretty poor for a company who have just been granted a tender for Oldham.

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Responses

Response from Virgin Care

Thank you for taking the time to share your experience on Patient Opinion. We really do welcome feedback from our patients as a way to help improve our services and learn from.

I am very sorry to hear about the issues you are having and would like to discuss this further with you. Please could you contact our Customer Services team on 0300 303 9509 or customerservices@virgincare.co.uk who will be able to put us in contact.

Regards

Sarah Lunt (Service Manager - Oldham Total Skin Service)

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