"Great care from Minor Injuries at Wishaw General Hospital"

About: Wishaw General Hospital / Emergency department

(as a relative),

My Mum fell and sustained what I would describe as a serious deep cut to her leg. Due to where she was at the time and the nature of her injury, she was taken by ambulance to Wishaw General.

We waited only a few moments before she was seen by Allison, Charge Nurse in the Minor Injuries Unit. Both my Mum and I are very grateful for the level of care and compassion shown by Allison, who immediately put my Mum at ease, answering her questions and advising on aftercare. Allison worked quickly but very precisely to ensure my Mum was comfortable and the wound was 'repaired' to avoid scarring.

I am incredibly impressed by this service at Wishaw General and despite being aware of the pressures of a mounting 'waiting list' and requests for assistance in other areas of A&E, Allison ensured my Mum was her priority at that time. This was a good example of patient centred care, which was both safe and effective. I want to say a huge thank you on behalf of my Mum.

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Responses

Response from Andy Pender, Senior Nurse, Emergency Medicine, Wishaw General Hospital

picture of Andy Pender

Dear Jane G,

Thank you for taking the time and trouble to provide your very kind feedback.

I will ensure that this is passed on to Alison and I am sure that she will be very pleased to read your comments.

The staff work very hard to provide a person centred approach within the Emergency Department and will be delighted to read your very thoughtful remarks.

I hope that your Mum is making good progress and recovering well.

Once again thank you for using the Patient Opinion feedback system, it is greatly appreciated.

Best wishes

Andy

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