"Attitudes of staff needs addressing"

About: Rotherham Hospital / General medicine

(as a relative),

In my experience there can be a major problem with different service providers communicating/ passing on information regarding patient. Same problem internally- between consultants- nursing staff and other health professionals. Families finding it difficult to keep informed on patient's progress, treatment... even on their medical condition without chasing for appointment with consultant in person.

I am not satisfied with the way some auxiliary staff treat patients- especially elderly patients. On occasions I have witnessed rudeness and unkindness, as well as patients being ignored when even trying to make polite conversation. In my opinion, on the whole attitudes of front line staff needs addressing, having said that, one or two staff were extremely nice, caring health professionals- but this should be the majority. I do not think staff would not get away with this attitude in a commercial setting.

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Response from Yvonne Nettleton, Patient and Public Engagement Officer, NHS Rotherham

Rotherham Hospital Foundation Trust has asked me to post the following information:

"We require that all our staff communicate respectfully and kindly with all patients, relatives and each other. Indeed we have just started a major programme of work to achieve this (www.beingwithpatients.nhs.uk) Please contact us to let us know where you experienced this and if possible from whom so that we can take appropriate action. The Patient Services team can be contacted on 01709 304461."

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