"Disinterested staff member"

About: Leeds Dental Hospital

I attended with my daughter for her brace on today. The orthodontist chatted throughout the whole procedure to their assistant about their exams for the upcoming month, did not seem to be fully concentrating on the task in hand. As soon as we got home two of her brackets had not been glued on properly and came loose. Considering we have a 45 minute journey home and have to come back the next day for her to miss yet more school and as a single parent I also have to take time of work, I am just a little annoyed. Patient care fell by the wayside today...how high does this come up on the exam scale?

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Responses

Response from Leeds Teaching Hospitals

Dear Anonymous,

Thank you for taking the time to write to us.

I am very sorry that you feel you have been let down by the standards of care that was provided to your daughter.

To allow us to properly investigate and address this matter I would ask that you contact the Trusts Patient Advice and Liaison Service (PALS) on 0113 206 6261 or alternatively email patientexperience.leedsth@nhs.net this would enable us discuss this matter further with you.

Again, thank you for taking the time to write to us.

With kind regards

Rosie

Senior Nurse

Patient Experience