"Urgent Care Centre"

About: Bishop Auckland Hospital

I would like to thank the Urgent Care Centre for the excellent care that I have received. I arrived suffering from breathlessness and chest pains and the doctor who treated me was superb. The doctor diagnosed a chest infection but also took a blood sample, had it rapidly analysed and telephoned me at home when it transpired that I needed urgent medical care and arranged for immediate hospital admission. The doctor's timely and perceptive intervention undoubtedly save me from much more serious consequences from what turned out to be pneumonia. I cannot praise the Bishop Auckland Urgent Care Centre highly enough.

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Responses

Response from Bishop Auckland Hospital

Thank you for providing feedback on your recent visit to the Urgent Care Centre at Bishop Auckland Hospital.

I am very pleased to hear that you had a positive experience and that you are happy with the care you received from the doctor.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the Matron to pass onto the staff on your behalf.

I know they will be encouraged by your positive comments.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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