"Customer service could be better at North Durham hospital"
About: University Hospital Of North Durham University Hospital Of North Durham Durham DH1 5TW
Posted by Cameraguy (as ),
My wife was admitted onto ward 3 recently. I telephoned the ward the next day for an update. This is how the conversation went.
Me: "Can you tell me how my wife is this morning?"
Nurse: "Hang on."
Nurse: "She says she's tired because she has had no sleep. But I've told her we're a busy ward and what does she expect?"
Me: "Can you tell me when she will see a doctor or consultant?"
Nurse: "When he does his rounds. He has lots of patients you know. He's a very busy man."
Me: "Thanks for that."
I hung up. My opinion of the customer service? Poor, really poor.