"phone back"

About: One To One Centre

I was there 2 weeks ago and got tested, I got told it will take 7-10 days for the results and they would text me with these it has now been 14 days. I telephoned them last Wednesday and could not get through to the advisor so telephoned the receptionist and they tried but without success, they took my details and said they would pass them on and they would text me but still waiting, I have telephoned again this morning and still no answer.

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Response from One To One Centre

Dear Dan1990,

I’m sorry about the delay you have experienced for your results and your difficulty in getting in touch with us, I understand how frustrating this must be for you. I would like to look into this for you straight away, please send me your details confidentially and I will ask the team to get in touch with you. My email address is Annie.Laverty@nhct.nhs.uk.

I look forward to hearing from you.

All the best,


Annie Laverty – Director of Patient Experience

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