"Bad care in a & e"
About: Royal Bournemouth General Hospital Royal Bournemouth General Hospital Bournemouth BH7 7DW
Posted by Lisa
Visited bournemouth a & e on 10th April 2016. My daughter felt as if she was having an asthma attack. We're seen straight away in assessment. They did her obs which included oxygen levels and peak flow. I wasn't allowed in with her. When she came out about 15 mins later they told me her obs were fine and to sit in a & e waiting room where we would be called to see a primary gp and were second or third on list. In the assessment not once did they listen to her chest. We waited an hour and weren't seen. Spoke to a very abrupt receptionist about how far up the list we were, we were told I don't know there's a 3 hour wait. This was showing in waiting room. I was dissatisfied with the way she treated me. We waited for a further 2 hours. I went and spoke to a different receptionist who was more helpful and who seemed quite surprised at how long we had waited. Within minutes of our conversation the time to wait sign had changed from 3 hours to 4 hours, I presume because we had been waiting for over the time limit and they were trying to cover themselves. By this time I was annoyed we had been waiting for so long to see a doctor when my daughter is presenting breathing difficulties. Within 15 mins or so we were called through and saw a different person who wanted to go through medical history, I just wanted them to listen to my daughter's chest. They did listen to her chest and heard wheezing. I expressed my views on how we had been treated. Terrible that someone with breathing difficulties had to wait to be seen for 3 1/2 hours and that no one had listened to her chest. She was prescribed steroids for her breathing difficulties. And to add insult to this poor treatment we had experienced, she was issued a prescription in which we then had to go and source an external chemist. We weren't even given the tablets. Shocking treatment from bournemouth a & e.