"getting a seriously ill man to hospital"

About: Royal Cornwall Hospital (Treliske) / Accident and emergency South Western Ambulance Service NHS Foundation Trust / Emergency ambulance The Crescent Residential Care Home

(as a staff member posting for a patient/service user),

We had a very ill resident who didn't want to go to hospital despite the fact that if he didn't get help he could die. It was a difficult situation because he didn't want to go but there were issues with his capacity to make this decision.

The crew were compassionate and supportive and they were there for ages making sure that he got the help he needed and eventually got him in the ambulance. They were also receptive to the (not nursing) staff and explained everything well so we could understand.

They had to liaise with doctors as well as ourselves and bring in another paramedic to get to a decision. This all took time but we never felt like we were a burden, thanks

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Response from Sara Coburn, Patient Engagement Manager, Governance, South Western Ambulance Service Foundation Trust


Thank you for taking the time to share your story.

It is always rewarding to hear stories of how our staff are delivering care and support to patients, and those around them when they need it most.

We would be happy to share your story with the ambulance staff involved in your resident's care, however to do so we will need some specific information. If you would like us to do this, please may I ask you to contact us on either plaudits@swast.nhs.uk or 01392 453 831 and a member of the Patient Engagement Team will be happy to help you further.

Thank you, again, for taking the time to provide us with feedback.

Kind regards


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