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Why was the reception closed during the day

Story from nhs.uk

"Why was the reception closed during the day"

About: Salisbury NHS Foundation Trust

I visited the hospital today 23rd April 2016 to visit a person who had been transferred from another hospital. When I arrived the reception at the main entrance was closed.

In the end I had to use the internet on my mobile phone to obtain the hospital telephone number in order to call the operator to find out where this person was.

When I asked why was the reception closed they ignored my question and tried to put me through to A&E when I had already told the receptionist the person had been transformed from another hospital to a ward. I eventually found where the person was.

When I repeated my story the person who had been transformed said it took the ambulance driver forty five minutes to find out what ward they were to go to.

Shameful, I hope that I never have to be admitted to this hospital.

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Responses

Response from Salisbury NHS Foundation Trust 8 years ago
Salisbury NHS Foundation Trust

Submitted on 26/04/2016 at 10:57
Published on nhs.uk on 27/04/2016 at 02:33

Thank you for taking the time to leave a comment.

It’s concerning to hear of the delays encountered by this patient when they were being transferred to us from another hospital. There are processes in place to ensure a smooth transfer, and so it would be useful for us to know who the patient is so we can investigate what went wrong and how we can prevent it happening again.

Perhaps they could get in touch at customercare@salisbury.nhs.uk?

We are sorry it took you so long to locate the person you wanted to visit; it must have been frustrating. This is helpful feedback and we will make sure that when reception is not manned, there are clearer instructions for our out of hours contact point.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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