"recent operation DIEP on the 14th April."

About: Southmead Hospital

The consultant had a very sensitive and professional approach, coupled with the fact that they had done such a brilliant job in creating a breast from my stomach. I am so impressed and overwhelmed by their skill and dedication. The team on the ward maintained communication with the consultant all over the weekend in relation to my care. I felt very well looked after. The staff on the ward were very professional and listened and anticipated my concerns. The ward was kept clean and efficient and response times were good, especially in light of the pressure of work and staffing numbers. I was very impressed with what was achieved and would feel very safe if I had to undergo any further procedures at this hospital.

Thanks to a fabulous team.

In terms of outpatient experience, one member of staff is amazing. They talked me through the whole experience in terms of what to expect and gave me very good support and advice. On top of all of this I was given a £20 gift voucher from keeping Abreast South West Support Group, incredible!! Long Live the NHS and its dedicated staff!

Story from NHS Choices

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Response from Southmead Hospital

Dear Sarah - thank you for taking the time and trouble to comment on the very positive outcome to your recent reconstructive surgery. I was pleased to hear that you received excellent care, felt safe and were reassured at all stages of your operation and during your immediate recovery.

I am aware that as well as the many members of the team you identified in your message there was also likely to have been input from the radiology team pre-surgery, to identify tissue with the appropriate blood supply, anaesthetics and the wider theatre team and of course all the support services at the hospital. It is good to know that all the staff involved acted in such a professional and skilful manner. It was also wonderful to hear of the further support you received from outpatients and the Abreast South West Support Group. I have passed on your message to all the teams involved so they can be aware.

I hope your recuperation progresses very quickly and that you are soon fully recovered.

Kind Regards - Steve Sykes

Advice and Complaints Team

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