"No Communication"

I rang up a couple of nights after my other half was admitted to this place. Despite having called the same number yesterday and gotten through to them, on the second phone call I was told they were not there. Reception arbitrarily transferred me to 'a male ward' who said he is not here and transferred me to the second male ward. This ward then told me he was not a patient and said to try ringing the QE who had already referred me to ringing them (albeit more politely). No one gave their name on the telephone. There was no sense of urgency. No information was provided.

It is a shame that when people are in dire need of help they are sent to one of the worst, least organised and most badly run places imaginable. Surely you would think complaint after complaint after complaint would leave to changes yet I see no evidence whatsoever that this is the case. As a healthcare professional myself I am truly shocked by how bad the level of care this place manages to get away with is.

Staff, you should all be ashamed. Have some compassion or, if that is too much to ask, at least be good at your job. This is a disgrace.

Story from NHS Choices

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Response from Oleaster Centre

We are sorry to hear that you and your partner did not have a good experience. We strive to deliver the best care when people need to be looked after in hospital which is a very difficult time for both them and their family. We would like to hear more about what went wrong for you and invite you to call our Customer Relations team/PALS on 0800 953 0045 who can also help to connect you to the Oleasters Operational Manager if you wish, who will be happy to talk to you.

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