"Emergency dept"

About: New Cross Hospital

Yesterday 22nd April around 1.00p.m my Mother was taken by ambulance into the new Dept. Firstly we would like to say how very impressed we all were of this fantastic area.

Ambulance crew all great. The Doctor and the Nurse who attended her the whole time during her three hours in A&E were extremely kind and understanding,every procedure was explained to her beforehand . The staff who performed the head scan also were superb The cubicles in the new area are so much better than the old ones, we are very lucky to have such fantastic Emergency dept . Many thanks to all concerned, all are doing a fantastic job

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Response from The Royal Wolverhampton NHS Trust

Thank you very much for taking the time to post your comments relating to your mother's recent patient experience in our Emergency Department. I will share your comments with our staff and wish your mother well with her recovery!

Kindest regards

Alison Dowling

Head of Patient Experience and Public Involvement