"Great care - admin needs addressing"

About: Lister Hospital

I visited the outpatients last March (2015)- having steroid injections for my arthritis.

The care from the nurses and consultant was faultless. I was told I needed to be seen in 6 months. The admin desk told me I'd hear from them with an appoint.

In November, I hadn't heard anything - so I called. Appointments said their next date was Feb 2016 and to call the consultants secretary. So I did. I left a message. twice over the next Month. Nothing.

So, here we are, I'm still in pain and needing to see my consultant but unable to get a response from any admin staff.

The care is great once I'm seen - but I really need an appointment as clearly my name has been missed off when sorting them out. It's over a year now since I was seen, and over 6 months since I was supposed to be reviewed.

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Response from Lister Hospital

We're really sorry that you're having these problems, but we're happy to help you to get them sorted - please email us at generalenquiries.enh-tr@nhs.net with all the details.

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