"Treatment in the Colposcopy Clinic"

About: Burnley General Hospital

A big big thank you to the doctor and two members of staff who were fantastic when I had treatment for my abnormal cells on Wednesday. The service was 5*. They were friendly, compassionate, supportive, empathetic and reassuring. The process I had to go through was easy to understand, they kept my dignity at all times and made me feel at ease. The cup of tea was just what I needed after. Thank you all.

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Responses

Response from Burnley General Hospital

Dear Emma

Thank you very much for your feedback regarding your experience of the Colposcopy clinic at Burnley General Hospital and thank you for taking the time to do so.

I am so pleased to hear that you found the staff friendly, compassionate, supportive and reassuring and that the process was easy to understand.

I am glad to hear you were put at ease and that you kept your dignity at all times.

I will ensure your comments are passed onto the team who, I am sure will be delighted to receive such positive comments.

If you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this such a good visit for you we would really value this so that we can try to make it like this for every patient visiting our hospitals and services.

You can either contact me (Helen Ritchie) on 01254 734471 or email me on Helen.ritchie@elht.nhs.uk

Many thanks again and Best wishes

Helen Ritchie, Senior Patient Experience Facilitator

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