"Gynaecology out patients at St John's Hospital"

About: St John's Hospital / Gynaecology

(as the patient),

All good - I really saw the best of the NHS.

1. As soon as I walked into the hospital a cheery porter asked me if I was ok and could he help?

2. Cheery, personable nurse in outpatients took my weight and height

3. Prof Horne elicited relevant history, did a procedure, discussed the plan, understood my worries and pitched everything at the right level, in 20 minutes. Brilliant. He would have got a distinction if he had been doing a professional exam.

4. The staff nurse assisting was quick, proficient and kind.

5. The hospital appeared clean

6. The staff in the Howden were cheery too and the food was good.

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Responses

Response from Jeannette Morrison, Head of Patient Experience, NHS Lothian

Dear Filipina,

Thank you very much for your kind words following your visit to St John's Hospital. I have passed this lovely feedback to the team and l am sure that they will be delighted to hear this.

Thank you again.

Kind regards

Jeannette

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