"hysteroscopy and polyp removal. Jessops hospital , Sheffield"

About: Royal Hallamshire Hospital / Gynaecology

(as the patient),

I had no info sent to me at all before this procedure in March. All I had was an automated phone call telling me the time of the appointment. No letter, no booklet.

Imagine my surprise when I arrived to be told it was happening there and then! I thought it was for a check up maybe a scan.

I hadn't eaten breakfast in case I needed a scan. I should have had painkillers an hour before. The whole thing was traumatic especially as I was totally ill prepared. The staff were lovely and the doctor explained well what would happen. I have no complaints with the actual procedure as such. Apart from the fact that they started it without local anaesthetic, I would have thought that was a given.

The polyp was removed and the whole thing took about 25 mins. Thankfully my husband had taken a day off to take me. If not I would have been on the bus and would have felt too ill and dizzy to get back home alone. Obviously the info booklet explained all that but as I didn't have it I didn't know what to expect. I was told it was a computer blip. I hope for the sake of other patients it doesn't happen again. I must re iterate that the actual procedure was very professional and the staff were very caring and understanding. It was the admin side that I am un happy about.

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Response from Deborah Hopkinson, Patient Experience Co-ordinator, Sheffield Teaching Hospitals NHS Foundation Trust

I am very sorry that our administrative systems have let you down and you did not get the essential information that was required.

I will of course escalate this to management so that steps can be taken to ensure that this does not happen to other patients.

Thank you for your kind words about the staff that you did encounter on the day and I was glad to hear the procedure went well.

Thank you for sharing your views about the procedure with others via Patient Opinion.

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