"Contacting Reception of Maxillofacial Department"
About: Hospital Of St Cross (Rugby) Hospital Of St Cross (Rugby) Rugby CV22 5PX
Posted by Anonymous
Needed to speak urgently with above department and rang telephone line shown on this website.
Rolling recorded message told me that busiest times were 9am until noon and were best avoided and that I should call back later.
I was calling at 3pm.
I sat on hold listening alternately to a ringing tone and then a recorded message for in excess of half an hour.
Gave up in the end and obliged to go elsewhere.
Hugely frustrating that the hospital cannot be bothered to -
1) man areas where they have phones
2) pick up a ringing phone
3) have enough staff to cover an obviously busy telephone line
It's one of the three.
At the least get a phone that suggests where you are in the queue.
With this I'd have known if I was in fact waiting for a queue to be processed or if there was just no one going to answer the phone.