"As an outpatient I was seen punctually ..."

What I liked

As an outpatient I was seen punctually on all three occasions, but felt that I was being rushed by the consultant. He didn't take on board all my symptoms when I trisd to explain. I

What could be improved

I was told at my last appointment that my procedure would be in Feb and they would be in touch. I'm still waiting and trying to phone is impossible. The phone is permanently engaged or on answerphone.

Anything else?

The maxillofacial unit admin/customer reception is a shambles, the phones must be switched off during busy periods. No e- mail address, how are we supposed to communicate with them short of a visit.