"emergency department treatment"

About: Queen's Medical Centre

i spent 6 hours in the emergency department yesterday.

the staff on the reception were a little cold and off hand but from then on the treatment was excellent.

the staff all worked well together and were very friendly and helpful. the doctor i saw couldn't have been more helpful and understanding and went out of their way to reassure me at a stressful time for me. it was a very biusy day and they treated all of us with respect and patience.

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Responses

Response from Nottingham University Hospitals NHS Trust

Thanks for getting in touch. It is appreciated. I’m sorry you didn’t receive a warm welcome when you arrived at reception. I will look into this for you and remind colleagues of the behaviours we expect and difference this makes to our patients (and their first impressions of NUH). However, it’s nice to read that the rest of your experience went well and all staff provided such good care. I’ve shared your comments with the team.

Best wishes,

Lucy Thow.

Matron, Emergency Department.