"Canceled appointments"

About: Charing Cross Hospital

Don't waste your time phoning the Appointments Dept.

If your lucky and get a human on the phone they cant help.

Email is bad to you will get a auto reply to say they will contact you with in 2 days.

Dream on after 5 days I sent a snotty mail, guess what they replied to say they lost the 1st email.

PALS got involved, they got the ball rolling and appointments phone me sorted out a new appointment.

Waste of time as the now have cancelled it again.

Lets see what joke of a date they come up with next, can I trust them any more?

The 2nd appointment should of been in January. No one said what year?

Story from NHS Choices

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Response from Charing Cross Hospital

Imperial College Healthcare NHS Trust is concerned to read about your experience.

Patient Advice and Liaison Service (PALS) would like the opportunity to look into this again on your behalf.

PALS officer will contact you to resolve this matter.

You can contact the PALS team by sending an email to pals@imperial.nhs.uk or call on 0203 313 0088.

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